Refund and Returns Policy

At Open Hangar, we strive to provide high-quality detailing solution products that meet your expectations. If you are not completely satisfied with your purchase, we are here to help.

Returns and Refunds

Eligibility for Returns:
Products can be returned or refunded within 30 days of the delivery date, provided the following conditions are met:

• The product is unused, unopened, and in its original packaging.
• Proof of purchase (e.g., receipt or order confirmation) is required.

Non-Returnable Items:

Opened or used products are not eligible for returns or refunds due to health, safety, and quality concerns.

How to Request a Return or Refund

• Contact our customer service team at sm.management@open-hangar.com within 30 days of delivery.
• Provide your order details and the reason for the return.
• Once your return is approved, instructions will be provided for sending the item back to us.

Refund Process

• Once we receive and inspect the returned item, we will notify you of the status of your refund.
• Approved refunds will be processed back to your original payment method within 5-7 business days.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product was damaged or defective upon arrival.

We value your business and are committed to resolving any issues promptly. If you have any questions or concerns about our Refund Policy, please don’t hesitate to reach out.